This role sits at the center of customer support, compliance, and operational coordination.
It involves working closely with clients, internal teams, and regulatory requirements to ensure communication services are delivered smoothly and continuously. While part of the work is desk-based, the impact extends into field coordination, system continuity, and real-time issue resolution.
Every task contributes to keeping communication systems active, compliant, and reliable for the clients who depend on them.
Responsibilities
- Respond to client inquiries via phone, website, and social media
- Provide accurate information on products, services, and processes
- Handle inbound and outbound communication based on client needs
- Coordinate with internal teams to resolve concerns efficiently and correctly
- Process and secure regulatory permits (including NTC requirements)
- Track validity periods and ensure timely renewals
- Maintain accurate and complete compliance documentation
- Support service continuity and assist in issue resolution
Must Have
- Bachelor’s degree in any field
- 1–3 years of experience in customer service or admin support is an advantage
- Open to fresh graduates
- Strong communication and coordination skills
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
Nice to have
- Experience in telecom, IT services, or technical support environments
- Familiarity with regulatory processes (e.g., government permits, licensing)
- Exposure to CRM systems or ticketing tools
- Background in operations coordination or logistics support
- Ability to handle time-sensitive and compliance-driven tasks
- Comfortable working with cross-functional teams in a fast-paced environment
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
